Support
How can we help?
Need to submit an RMA request? If you need to check the warranty conditions, terms of service or simply call our support staff, you are in the right place.
Service & Returns
For Sound And Music customers or dealers with a warranty claim, please complete our RMA (Return Merchandise Authority) form.
Terms and Conditions of Return Authority:
After your RMA Request has been accepted by Sound And Music, an RMA number will be issued authorising you to return your items.
Sound And Music is not responsible for any damage or loss to your item/s sustained during transportation to Sound And Music.
Please safely pack all items appropriately before return.
Request a Dealer Return Meerchandise Authority (RMA) Form
If you are a dealer and have to resolve a customer's Warranty Claim, this is the correct form to complete to begin the process. All fields labelled with an asterisk (*) are required information - it will not be possible to submit your RA Request without completing all required fields. Once we receive your claim, within one to two business days, you will be issued an RA Number via email and a PDF job ticket to print and attach to the returned package.
If you are a customer who has encountered a faulty product from an Australian dealer and needs to submit a warranty claim, please get in touch with your dealer, and they will submit a claim on your behalf and curate the process.
If you are a customer who has encountered a faulty product purchased from a dealer outside of Australia and needs to submit a warranty claim, please get in touch with the dealer in the country you purchased the product.
Product support documents
Support files, guides and documents